Overview
Chrome City Guide Service LLC ("Chrome City," "we," "us") operates chromecityguideservicellc.com and provides guided fishing trips in Southwest Washington. This privacy policy explains what personal information we collect, why we collect it, who we share it with, and the choices you have.
This policy is not legal advice. If you have questions about your rights, contact us or consult an attorney.
Information we collect
Contact form: name, email address, phone number (optional), and your message when you submit our contact form.
Booking: name, email, phone, payment details, trip selections, and related information you provide through FareHarbor when you book a trip.
Website usage: pages viewed, approximate location (city/region), device and browser type, referral source, and similar analytics data when you consent to analytics cookies.
Performance and errors: page load timing, interaction metrics, JavaScript errors, and (with consent) session replay data to help us fix bugs and improve the site.
Communications: records of emails or calls when you reach out to us directly.
Why we use your information
Respond to inquiries and provide customer support.
Process bookings, send confirmations, and manage trip logistics.
Operate, secure, and improve our website and booking experience.
Understand how visitors use the site so we can improve content and performance (with consent).
Diagnose technical issues and prevent fraud or abuse.
Comply with legal obligations and enforce our terms.
Who we share information with
We do not sell your personal information. We share data only with service providers that help us run the business, and only as needed for the purposes above.
FareHarbor — booking platform and payment processing for trip reservations. FareHarbor's privacy policy governs data you submit in their checkout flow.
Google Analytics 4 — website analytics when you consent to analytics cookies. Google may process data in the United States and other countries.
Amazon Web Services (AWS) Simple Email Service (SES) — delivers transactional email when you contact us through the site.
Amazon Web Services (AWS) CloudWatch RUM — real-user monitoring for performance and user experience when you consent to analytics cookies.
Sentry — error tracking and (with consent) session replay to diagnose technical problems.
We may also disclose information if required by law, to protect our rights, or in connection with a business transfer.
Your rights
Depending on where you live, you may have rights to access, correct, delete, or export personal information we hold about you, and to opt out of certain processing.
California residents may have additional rights under the CCPA/CPRA, including the right to know what we collect and to opt out of "sale" or "sharing" (we do not sell personal information).
Residents of the European Economic Area, UK, and similar jurisdictions may have rights under GDPR, including objection and restriction of processing.
To exercise your rights, email us at info@chromecityguideservicellc.com. We may need to verify your identity before responding.
Retention
We keep contact form submissions and booking-related records as long as needed to provide services, resolve disputes, and meet legal or accounting requirements.
Analytics and error data are retained according to each provider's settings (typically 14–26 months for analytics, shorter for error events unless needed for an investigation).
Cookie consent preferences are stored locally in your browser until you clear them or change your choices.
Contact us
Chrome City Guide Service LLC
5055 Meeker Drive, Kalama, WA 98625
Email: info@chromecityguideservicellc.com
Phone: 360-751-8748